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Activity Feed Forums Feature Requests Retry failed payment

  • Retry failed payment

    Posted by blackeyebooks on July 30, 2022 at 5:52 pm

    I wonder if there’s a mechanism in order to retry failed payments? Right now I ask backers to re-try their pledge, but was just curious if it was something that could be handled on my end.

    blackeyebooks replied 1 month, 3 weeks ago 2 Members · 2 Replies
  • 2 Replies
  • daman

    Administrator
    August 2, 2022 at 10:42 am

    Hi! At the moment, there is no way to automate this in Crowdfundr. Since the payments are processed by either PayPal or Stripe, depending on the payment processor(s) you have connected, the attempt to retry on a failed payment would lie with them. At this time, asking your pledgers to try processing their payment again would be the way to go.

    I should mention that I will push this idea out to our team as a feature request so they can at least investigate it in the event that there is a way to handle this.

    • This reply was modified 1 month, 3 weeks ago by  daman. Reason: Added comment about feature request